ThinkHost's policies and procedures for handling customer information have been
created in order to demonstrate our firm commitment to maintaining your privacy.
This document discloses our information gathering and dissemination practices
for the www.thinkhost.com web site.
To provide service to our customers, ThinkHost, Inc. acquires and stores customer
communications and information that customers may regard as private or
sensitive. Information such as the customer's name, address, telephone number
and credit card information is provided to ThinkHost, Inc. by its customers in order
to establish service. Other information such as the customer's account status,
choice of services, and customer logs is created and maintained in the normal
course of providing service. ThinkHost, Inc. collects information from our users at
several different points:
We use your IP address to help diagnose problems with our server, and to
administer our web site and maintain aggregate statistics on the use of our
site.
Cookies are used to help identify you and your orders, as well as the referring
web site.
Our site uses an order form for customers to request information, products, and
services. We collect visitor's contact information and financial information.
Contact information from the order form is used to send news and information about our
company to our customers. The customer's contact information is also used to
communicate with the customer when necessary. Users may opt-out of receiving
future notices or mailings by following the opt-out procedures; see the
choice/opt-out section below. Financial information that is collected is used to
bill the customer for products and services and is never distributed to other
parties, unless specifically requested by the customer.
Our online surveys ask visitors for contact information. We use contact data
from our surveys to send the user information about our company. The customer's
contact information is also used to contact the visitor when necessary. Users
may opt-out of receiving future notices or mailings; see the choice/opt-out
section below.
We run contests on our site in which we ask visitors for contact information. We
use contact data from our contests to send users information about our company.
The customer's contact information is also used to contact the visitor when
necessary. Users may opt-out of receiving future notices or mailings; see the
choice/opt-out section below.
This site makes chat rooms, forums, message boards, and/or news groups available
to its users. Please remember that any information that is disclosed in these
areas becomes public information and you should exercise caution when deciding
to disclose your personal information.
Upon request, we may provide third-party services to you. Although we will, only
at your request, sign you up for the Partner's services (and share your customer
information with the Partner), we are not responsible for the privacy practices
of such Partners, and you should review such Partners' privacy statements before
having us sign you up for their services. This privacy statement applies solely
to information collected by ThinkHost, Inc..
In order to maintain the integrity and security of user data, it is often
necessary for us to monitor all connections to our servers. While we take your
privacy very seriously, we may disclose information about your account when ThinkHost, Inc.
has a good faith belief that the law requires such disclosure, or to
identify, make contact with, or bring legal action against someone who may be
causing harm or interfering with the rights or property of ThinkHost, Inc..
Choice/Opt-Out: Our site provides users the opportunity to opt-out of receiving
communications from us, and our Partners.
Our users have the following options for removing their information from our
database to not receive future communications or to no longer receive our
service:
If you have any questions about this privacy
statement, the practices of this site, or your dealings with this web site,
please open a trouble ticket through our support forum, and one of our customer
care consultants will help resolve the problem as soon as possible.
ThinkHost, Inc. reserves the right to modify this policy at any time and without
advance notice, effective upon making the modified provisions available on the ThinkHost, Inc.
Web Site. You are responsible for regularly reviewing these documents,
and continued use of the ThinkHost, Inc. Services after any such changes shall
constitute your consent to such changes. ThinkHost, Inc. does not assume any
obligation to notify you of any changes to the privacy policy.
