The ThinkHost Customer Care team is comprised of highly-skilled and knowledgeable individuals who share the common role of network engineer and support representative. They have the skills, experience and expertise to be able to provide service above and beyond that expected by any of our clients.

The most efficient way to contact our support team is via our email ticket system that assigns a unique tracking ID to your note. You can use this ID to track the progress of your question at any point, so you're never left in the dark. Tickets are answered in the order they are received, with emergency issues given precedence. Many tickets are answered in a few minutes and most within 6 hours, but always within 24 hours. 

ThinkHost also provides an extensive Knowledge Base for our clients, where they can locate answers to common issues. 

Dealing with support staff should be a pleasant and efficient experience -- not the hair-raising, stressful nightmare that many people experience with other hosting services. We are well known for having a fast, friendly and caring support team and strive to make every support experience as simple and as rapid as possible. 

Great customer care isn't just a dream -- it's a reality at ThinkHost.

Learn more about our client care services